Quality policy

Quality policy

The Quality Policy adopted by the plant’s management focuses on the customers, satisfaction of their needs and expectations, takes into account the interests of the shareholders, personnel and the public as a whole. Development of the Management Quality System (MQS) of the company in accordance with the international ISO 9001:2015 standard was instrumental in the successful implementation of the Policy. The plant management ensures the understanding and execution of the Quality Policy.

Certificate of Conformity to Quality Management System Standard ISO 9001:2015

Ekaterinburg Non-Ferrous Metals Processing Plant JSC uses a certified quality management system that complies with the international ISO 9001:2015 standard and the national GOST R ISO 9001-2015 standard in the following areas:

- services for reprocessing raw materials, containing precious metals to produce refined metals;

- production of engineering precious metal and alloy products.

EZOСM JSC sets up operations based on existing standards, specifications and other regulatory documents.

The quality management system of EZOСM JSC does not extend to the “Design and Development of Products and Services process” (ISO 9001:2015, section 8.3).

The quality management system developed and introduced in EZOСM JSC aims at raising customer satisfaction by effective use of the system and its constant improvement. The developed system is based on the process approach. The introduced model system establishes links between the processes and assigns a significant role to the customers to determine the system input data. Based on the standard requirements, the company has introduced management of the company environment, involved parties, risks and knowledge.

The product has been certified since 1992 in accordance with ISO series 9000, and the entire system since 2004. 

In March 2022, the company successfully passed a witness audit (Report 3531 8112), as a result of which the company received a new certificate TÜV NORD CERTGmbH of Quality Management System compliance to the requirements of standard ISO 9001:2015 with registration number 44 100 210127, valid from 05.04.2022 until 04.04.2025.

The status of the certificate can be checked at: https://www.tuev-nord.de/de/unternehmen/zertifizierung/zertifikatsdatenbank

Independent Reasonable Assurance Report on the Refiner’s Compliance Report for the year ended 31 December 2018